NYT – A face search engine anyone can use is alarmingly accurate
According to a New York Times article, for $30 a month a website called PimEyes will search through the Internet to find pictures containing given faces. I uploaded a selfie of me and let it go search around to see…
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Meta updates Privacy Policy
In a blog post data 26th May 2022, Meta Chief Privacy Officer Michel Protti explains the changes, and in summarise them as below: We’ve rewritten and re-designed our Privacy Policy to make it easier to understand and clearer about how…
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Brum brum – cars and data
Some people use their phone to pre-warm their cars during wintertime. Some people use their phone to unlock their car. Some people use their phone to locate their cars when they’ve forgotten where they’ve parked. Some use their voice to…
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NYT – ‘Google offers a More Modest Vision of the Future’
According to the article, Google’s latest product announcements suggest a more subtle iteration of their ambitions in showing off machine learning. Worth a read. How much of this is the reality setting in that the end consumer doesn’t really see…
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Google Analytics in the EU
On July 1st 2023 Universal Analytics in GA stops. Welcome Google Analytics 4. You’ve probably seen the reports about the concerns from some regulators (France, Austria) in the EU stating GA isn’t compliant with GDPR. This was largely because of…
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Insight at the heart – changing culture
I have a mantra. It goes like this: you cannot call yourself customer centric unless you are first data centric. In other words, your data (and the insight you service from it) will tell you so much about your customers…
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Let’s get personal
I see a lot of comments recently about ‘personalisation’ and how it just doesn’t work. People think it’s complicated and you need a complex technology stack to be able to deliver a personal experience digitally. Let’s start by defining what…
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Why customer experience trumps everything
I’m a very strong believer that for a business to truly succeed and make lots of money, they really have to focus on having a fantastic customer experience. Yeah, you can make money by having a decent enough customer experience…
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The future of retail?
Retail is continue to evolve, and the last couple of years have forced faster and deeper changes. So-called ‘multi-channel’ or ‘omni-channel’ started to become properly established over the last decade, when the technology developed to be able to join newer…
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